I recently moved into an apartment, where I pay the basic cable connection fee each month through the landlord. There is only the tv converter there at the moment, but I need to get basic internet while I am setting myself up and before working out the specific tv/internet plans I want. I tried to sort this out over the phone to UPC, but was told that I can no longer get the basic 2mbits internet and that I’ll have to go straight to the Connect plans if I want internet. This is apparently the case because I don’t have the UPC modem. The UPC call-centre guy stated that even though the UPC website says I can call and arrange to get internet on the basic package, this is incorrect and I am no longer able to organise this internet access. So I can’t access the basic features of the service I am currently paying for, and I should go through the hassle of immediately cancelling the connection, re-establishing it myself, and paying more? Why?
I was most likely going to go through this process in the future to get a Connect plan, but why should I do this? If I can’t get access to what is clearly stated as my current package then why should I commit to a contract with you? If UPC can’t provide the service I am paying for now, why should I expect anything different in the future?