Automatic Direct Debit collection has stopped again……resulting in unfair late payment charge
Dear Moderators,
As you can see we have been customers since 2014..
I have written on several occasions about our direct debit suddenly stopping which results in a late payment charge. After the last occasion we decided to pay our bills manually for many monhts but decided once more to try the direct debit system.
As before, it has been working well for a short while - but now again we have received a bill in thepost to say that we have not paid our April bill and therefore have been charged 25CHF for late payment.
Can you please check again why our direct debit has stopped again wihtout notice? We have never had problems like this with Direct Debits we have with other companies - so why does it keep happening with UPC??