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Just moved to a new flat, Horizon box is offline for internet

I just moved to a new flat and I notified the upc cablecom about my moving 1 week ahead. However, I do not have internet since I have moved (2 days now), the Horizon box shows offline for internet but the TV channels are fine.

Can someone please help me with this? I need the internet pretty urgently!

Thanks,

Vural Yilmaz

 

 

1 REPLY
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Re: Just moved to a new flat, Horizon box is offline for internet

Hi Vural Yilmaz,

I have passed on your case to our departement which will take care of it.

Regards,

Adriana