An error has occurred. Please try again later : Wi-Free CHANGE PASSWORD DOES NOT WORK.
I do hope some UPC representatives are monitoring the chat and taking CARE that questions are answered and issues resolved!
This being said, I can’t change my Wi-Free password. The process is fine until I need to confirm the new password (which complies with all rules set) then all I get since days (4-5 now) is “An error has occurred. Please try again later”.
I have tried with my cell phone and with my laptop (using the latest version of the Microsoft Browser and the Google browser, Chrome). No matter what always same error.
I have called UPC technical support desk and waiting 45 minutes online (awful music selection I must say) and the person I had finally on the phone could only confirm he was facing the same issue with my account.
I suggested something might be wrong with my profile but was told there are some maintenance work on the platform so I should retry the next day. So I did and I still face the same issue (no miracles it seems).
So if there is a known issue and planned maintenance jobs on the platform with potential perverse side effects PLEASE INFORM your customers.
And by the way a NICE improvement when calling the support desk would be to allow customers to select their preferred type of muisc. It is the 21st century. UPC is a leader. Make it happen. A simple selection choice. Extremely long waiting time on the phone are a pain but if you add boring music or even music that goes on your nerves … it is a killer. Unless that is what UPC want? long waiting times, bad music…maybe a good way to drastically reduce customer calls for assistance???