I’m a new customer with UPC. Registered on Friday, but have still not been able to get the WiFi working at home. I have called the customer service line several times and been on hold for over an hour in total. On Monday I was told that I would have to wait until Wednesday for the technicians to call to book an appointment. When they called this morning I was informed that they can only come on Saturday! This will be over a week as a UPC customer without ANY service!
I called the customer service line again today to try and ask for an earlier appointment and after waiting 30 minutes on hold, the representative told me that she would have a colleague call me back who could help me in English. No call back all day!
I am very close to cancelling my account and going with another company because of the terrible customer service so far…
I was hoping to use Wi-free in the meantime. I have registered with MyUPC, but when I try to set my new password for Wi-free, I just get a message that “An error has occurred.”
Please advise.
Tom Matthews