Notice Period UPC

KSD_87

If my 12 month min. contract ends on 20.05.2021.
1)Is there a possibility to extend the contract with the same reduced rates?
2)If i give UPC a 2 months notice on 19.03.2021 can i close UPC giganet connection and billing on 20.05.2021 or I have to stay and pay the UPC bill until 31.05.2021 even if i switch my internet provider on 21.05.2021?

Daniele_UPC

KSD_87 The promotion given to you for new customers ends on the date you communicated. Basically, after that you will be charged without a promotion, which was limited in time.

Regarding the end of the contract - you can cancel with 2 months notice at the end of the month. This would be the 31.05.2021. For more information, please contact our cancellation team on 0800 900 210.

Greetings
Daniele

KSD_87

Daniele_UPC thanks, i am waiting for someone to call me since Friday from contract department after calling your hotline twice already. No one told me few months back & when i changed the contract duration from 24 months to 12 months last year that I have to stay with UPC until end of month even if the min contract period ends on 20.05.2021. Otherwise i would have made the change at end of month. In current situation I am told I will be charged full cost of the plan from 21.05 until 31.05 which would be around 35CHF, which i am not happy about as its not entirely my fault and i have been upc active customer since 01.04.2020.
Hence, need a solution for smooth transition to my new internet provider.

KSD_87

Daniele_UPC hi could you trigger cancellation confirmation of my contract at end of may 2021 over email? I am waiting for that since last month, your hotline keep telling me that the cancellation has been entered in the system and i should get the confirmation by post or email, but it never arrives!

Daniele_UPC

KSD_87 I have just sent you the cancellation confirmation via private message.

Greetings
Daniele