solalara Welcome to the UPC Community!
You have an internet line with 10 mbit. It is quite possible that this line does not meet your requirements. To check the speed, we ask you to run a test according to the “Speedtest” instructions in the footer link. Afterwards please report back here with your CNLAB UID.
The support phone number 0800 66 88 66 can be found on the upc.ch page under contact.