If you send a message to Daniele asking him to delete your post (or at least remove the DoB and email address) then he’ll do it. He’s usually fast at responding. Hover your mouse over his name above, click the unintuitive three-dot-thing and then there’ll be an option to send him a private message.
The UPC call number used to have an English option, but it no longer does. However, selecting German and then asking for an English-speaking person works. That’s what I do if my issue is beyond my German abilities.
However, worse than Sky? Ouch. I had to deal with Sky for a house move a couple of weeks ago and “our Engineer will come any time between 8am and 5pm, with no advanced notice, and won’t come inside your house due to Covid”. I mean, why bother! Having to stay in all day, scared to go to the loo in case the bell rings, just for someone to say they won’t come in anyway 🙂