Lois Welcome to the UPC Community!
Please post your exact request so that we can respond to it.
Lois On top of the monthly subscription that you see there, I also receive an invoice of around 122.65 CHF every 3 months for « raccordement câblé 3 en 1 ». So my total cost is 49.- plus 40.- extra (89.- per month).
Is that what you meant?
Hi, @Daniele_UPC , @occhia : I’m trying to open a internet line as a new customer. On UPC website there is a promotion called “ONLINE ONLY Save the CHF 99.- activation fee”.
You can see on the first screenshot that the activation fee is free (0.-) then once I checkout it appears again at 99.-
Lois On the order confirmation by e-mail this fee is deducted again. You are welcome to contact us after registration if the fee was charged anyway.
trying too 🙂
@Daniele_UPC , from the order confirmation email, there is no discount.
@Daniele_UPC also, when I click on the link I received by mail to check the order status:
Lois I am checking more details and doing clarifications. I will get back to you after receiving feedback.
Hi @Daniele_UPC any good news?
Lois We have corrected the error, respectively the corrections are running in the system. As of when you will see the missing promotions in MyUPC, I can’t tell you yet.
In any case, I’ll stay tuned and get back to you.
Please excuse our mistake.
Daniele_UPC The promotions have been successfully added to your account.
Daniele_UPC yes, thanks for your help.