Hallo Daniele. Thanks for your feed back!
I was busy with my baby at the time he called. Do I have to pay for the technician? I think the problem is not in install connection box, it’s the broadband is down, weak. So the first, can you help me check the internet connection status at my address and the area. I checked connect box installation, coaxial cable and found no problem. Please let me know after you check!