I signed up for Giga a few months ago and you sent me a new router and nice new small TV box. It is connected to my TV by HDMI cable.
It worked for a few months, then last month I lost all audio. I’d replaced the cable, changed HDMI ports on TV, checked TV and Box mutes, changed channels, done restarts, box resets, profile changes, checked my TV made audio noises if I press my TV remote menu while on the UPC source, all the normal stuff. Nothing worked. Sound from the TV menu is fine, I get no sound at all from UPC box menu, broadcasts or anything. Then a couple of days later, the audio just came back.
It’s been fine for the past month, and it happened again today. Again I’ve done everything except a hard reset at this point, as football is on and all, but to be honest I’d like to know if there is something I can try that I’m not thinking of?