I got my new SIM card yesterday, but I cannot connect to the internet or make a phone call through the SIM card. Can you help me solve this problem?
Bella0917 Welcome to the community!
Please send us your complete address, your customer number and your date of birth via private message so that we can check your request.
Daniele_UPC hi, Daniele, I send the information to you through the private chat, is it ok for you to check without customer number?
Bella0917 The SIM card is in the process of activation and is not yet fully activated. As soon as I have another update, I’ll get back to you.
Daniele_UPC Okay, I see. How long will it take to activate？I need to use it recently.
Bella0917 I can not give you a time. Would it be possible for you to send me the SIM number (starts with 8941……) as a private message for security? I will do my best to activate it as soon as possible.
Daniele_UPC It’s solved, thank you so much!