Good day! I’ve moved from one appartmrnt to another.
in new appartment I tried to connect to internet but failed.
i followed all your instruction
BUT modem does work: TWO ARROW blinking, wifi sign is green and NO INTERNET
Alexey123 Welcome to the community!
If you connect your TV directly to the cable outlet and do a channel scan, are TV channels found?
no channels found
Alexey123 A suitable cable for your modem has been ordered. Please wait until the matching cable has arrived and report back with the result.
Daniele_UPC good day! i’ve received new cable, but nothing changed. TWO ARROW continue blinking, WIFI sign is green, but NO INTERNET. please help
Alexey123 Your modem is now online and I think I found the error.
Please send me the following information via private message:
- your old home address
- your new home address
- date of moving in at the new address
- your complete address including first and last name
I assume that there might be a wrong residential address in the system.
Alexey123 Thank you, I had to delete your data, because this is the public area. In the meantime, is your internet working again?
Daniele_UPC it works. THANK YOU VERY MUCH
Alexey123 Thank you very much for your feedback! We would appreciate your feedback via the feedback form on the right side of the community homepage.
Alexey123 Your modem is back online. However, I have to send you a new modem in the next few days, because the modem you have now only brings 275 mbit of speed, instead of the whole 1 Gbit.