I haven’t had internet for 2 days now. Support suggested to change to a new modem. So I got myself a new one from a Sunrise store nearby. However, it still does not work. It appears that the serial number for the modem that I have in my My UPC profile is that of the old one. After talking to support it seems that he was not able to swap it either. He created some ticket to do the swap manually. Another day passed by - still no internet. The serial numbers are still different in my profile. I have run out of ideas. Any clue who could I reach out to? Thank you!
abhishek_c2 Welcome to the Community!
Your ticket is still in progress and needs to be handled by a special team. As soon as the bug is fixed, you will be informed via SMS.
We would like to apologize for the inconvenience.
Daniele_UPC Any idea how long it is going to take? With work from home and all, this is far from ideal. I already called multiple times since Friday morning. I was always told that it is a small and simple task and is prioritized very high for whoever needs to work on it. As of this moment, nothing seems to have moved.
abhishek_c2 We have corrected the swap error and your new modem is being provisioned by the system. Please plug in the new modem. Then wait about 30 minutes until the exchange is completed.