As part of the Simply Digital program MyUPC is being revamped and expanded. Find here the most important changes.
01/2020 Revisions to the "Products" page - Only one page left for the tab "Products" incl. Responsive Design - New division of the areas - Quick change between product categories possible - New function: Download the contract overview (all products incl. minimum contract period) as PDF* - Product overview was redesigned - In-Page navigation moved and icons added
Revisions to the "Invoices & Payments" page - Design adjustment of "Change payment method - Adjustment function: Download of invoices via PDF only possible when invoice is available (symbol otherwise greyed out)
Pay Now Reminder - If a customer receives a payment reminder, he can now settle the entire outstanding amount via MyUPC-Payment methods Visa/MasterCard, TWINT and now also with Postfinance or Postcard - Customer will receive a confirmation e-mail upon successful payment
02/2020 Network Status Page in MyUPC - The service status in MyUPC is improved and appears in a new look & feel - The sub-services are now also visible including status message:- Available: Service available - Not Available: Service not available (e.g. fault, device not connected) - Party Available: Certain services are not available, e.g. Replay, EPG) - Unknown: NWS cannot query the status
My products - The modem designations (e.g. Connect Box CH7465LG Compal) have been replaced by more customer-friendly designations (e.g. Connect Box). - The corresponding image for the UPC Internet Modem is now displayed - New error message if no information can be displayed on the My Products page. In this case only the "Basic TV" information is shown.
Billing settings - New declaration for customers with payment method LSV/DD: No more adjustment of the settlement cycle possible.
Relocation notification - Elastic Search (address is suggested to the customer) Elastic Search" is introduced for relocation notifications. When typing in the new address, the customer will continuously receive address suggestions.
03/2020 New sub-navigation under "Products" - In the main navigation there is a new sub-navigation under "Products". This allows direct access to the individual areas (TV, Internet, Phone or Mobile).
My Products - In the My UPC product pages, the left navigation remains visible when scrolling down. Additionally the current position is highlighted in color.
Product names - Product designations are now more customer-friendly: For example, instead of "Internet 200", the new designation is "20 Mbit/s Internet".
04/2020 Removal of Social Media Logins - As of April 1, it will no longer be possible to log in to My UPC (Web & App version) or the Connect app with a social media account. A notice will be posted on the login page of the platform concerned. At the same time, the social media paragraph under "My Profile" will also be removed.
Relocation notification - Move is stopped via MyUPC if:A cancellation is entered and is executed in less than 7 days - Move ins Offnet/Foreign:Remaining amount of the invoice is displayed in MyUPC before the move can be entered
My documents - With "My Documents" we offer our customers for the first time the possibility to download received letters such as the Welcome-Letter or POA forms online. - The new area can be reached via the simple "Letter" icon (). The details are visible in the Info-PDF. - In phase 1 we will not display incoming customer letters.
Further improvements - MOBILE: The total cost limit can now be reduced to CHF 0. Until now, CHF 5 was available as the smallest option. - TV: Currently "UPC TV" is displayed for all TV products. With this adjustment we also take older bundles into account, such as Connect & Play with an HZN box. - BILLING: The Support Container was optimized. If a new invoice was generated for an already overdue invoice, a note for "open bills" instead of "overdue" was visible in the Support Container.