UPC is currently preparing for the introduction of a 1 gigabit offer which will soon be available throughout Switzerland. In doing so, UPC is making a fundamental contribution to digitization in Switzerland.
UPC is currently preparing for the introduction of a 1 gigabit offer which will soon be available throughout Switzerland. In doing so, UPC is making a fundamental contribution to digitization in Switzerland. For this purpose, the company has continuously and systematically invested in its high-performance cable infrastructure. A further step in the direction of giga-speed is the TV channel change, which will take place on 27 August. Some customers will have to run a manual channel search that day.
Detailed information and instructions can be found at: upc.ch/change
Network being optimized with a TV channel change
As part of the preparations for 1 gigabit Internet, UPC will run certain network adjustments on 27 August, between 1 am and 12 noon. During this time some TV services might be impacted. After the adjustments have been completed, a vast majority of TV devices – such as UPC TV and Horizon Recorders – will automatically recognize the changes and run a digital channel search. These customers will not have to take any action. However, with some older TV models directly connected to the cable network, customers may have to perform the channel search manually.
If you miss a station on its original location after the station scan, perform a manual (not automatic) station scan with the correct parameters. This was helpful in many cases. You can find the parameters here: Setup-ID. It is important to use the appropriate Setup ID.
UPDATE - 27.08.2019 - 12:00
The optimisation work on our network was a complete success – and another step towards gigabit speeds, with which we are pushing digitisation forward in Switzerland!
But first we would like to thank you for your patience.
Are you missing TV channels after the changeover, or do you want to set up your favourites again? On our overview page on the topic of Change Day we have collected all the important information for you.
Here you can also find step-by-step instructions so you can access all the channels again.