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Supporting Actor TV
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1 Giga internet problem

Hello, I have upgraded my internet connection in August to 1 Giga. Unfortunately, the speed never reached even half of Giga, and I have several issues over the last two weeks. The connectivity is slow, and I am getting too often freeze or disconnected. 

6 REPLIES 6
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Community Manager
5737 1485 436

Re: 1 Giga internet problem

@Lacmzde , Welcome to the community!


We have measured your performance and the values are ok. Please do a speed test according to the following instructions. Write down the CNLAB ID and report it to our support. They will then carry out an in-depth analysis with you. Speed test: https://www.upc.ch/en/internet/speedtest/

 

Greetings

Daniele


Member of @UPC_Team
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Supporting Actor TV
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Re: 1 Giga internet problem

Hello, the LAN TEST results looking good. Any change to improve WIFI speed? Is possible that my area was affected by the fibre cable issue from last days? Gossau was not on the list. 6C3AC8E2-EE2A-4E3B-92C0-EC7D70CD7CA8.jpeg

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Community Manager
5737 1485 436

Re: 1 Giga internet problem

@Lacmzde , How are your speed values with WIFI? What kind of device do you use? If it is a computer, what kind of network card do you have?

 

Personally I consider WIFI and LAN to be different. If you have full speed via LAN and less with WIFI, the reason is WIFI. The Fibre Cut has nothing to do with this, because then you would have less speed on the LAN.

 

Greetings

Daniele


Member of @UPC_Team
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Supporting Actor TV
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Re: 1 Giga internet problem

I'm using apple technology only > tablet Pro, iPhone 10 and 11 and MacBook air. On top streaming via google Chromecast. We had an problems on Monday and Tuesday. 

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Supporting Actor TV
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Re: 1 Giga internet problem

Wifi speed is a disaster. In a good day is around 300, in a bad day 40. B0C6AE7C-9941-4815-B2CF-013C3E48173B.png

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Community Manager
5737 1485 436

Re: 1 Giga internet problem

@Lacmzde , Please try to change your modem and set it up at another location. If this does not help, please contact our technical support at 0800 66 88 66.

 

Greetings

Daniele


Member of @UPC_Team