Hello, I have upgraded my internet connection in August to 1 Giga. Unfortunately, the speed never reached even half of Giga, and I have several issues over the last two weeks. The connectivity is slow, and I am getting too often freeze or disconnected.
@Lacmzde , Welcome to the community!
We have measured your performance and the values are ok. Please do a speed test according to the following instructions. Write down the CNLAB ID and report it to our support. They will then carry out an in-depth analysis with you. Speed test: https://www.upc.ch/en/internet/speedtest/
@Lacmzde , How are your speed values with WIFI? What kind of device do you use? If it is a computer, what kind of network card do you have?
Personally I consider WIFI and LAN to be different. If you have full speed via LAN and less with WIFI, the reason is WIFI. The Fibre Cut has nothing to do with this, because then you would have less speed on the LAN.