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Connect Box

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Connect Box - Wi-Fi speed (still) slow, not according to my plan.

Hello everyone.


I am UPC Cablecom customer since February 2014. My internet plan includes download speeds (up to) 250 Mbit/s.


Last week I received the new modem Connect Box CH7465LG Compal. However I am having trouble getting admissible speeds via Wi-Fi (for a 250 Mbit/s plan).


I have two different cases:

- First one with my laptop (which only supports Wi-Fi 2.4G) i get average Download values speeds​ of 40 Mbit/s. From the information i have about my laptop, this should reach speeds close to 70 Mbit/s.

- Second one with my iPhone 5S (which supports Wi-Fi 5G) i get different values ​​between 60 and 90 Mbit/s. From the information i know, the iPhone 5S is able to achieve maximum download speeds close to 150 Mbit/s.


In my opinion something is wrong and I should be able to get the maximum speeds via Wi-Fi on my devices (70Mbit / s in Laptop and 150Mbit/s on the iPhone).


When I run the test through cable, i can achieve the desired speed of 250 Mbit/s.


So I'm paying a 250 Mbit/s service, however i can only reach speeds that even not the 100Mbit/s package is able to reach.


Can anyone help me? @Anina @Adriana @UPC_Ex_Mod



1801 550 76

Re: Connect Box - Wi-Fi speed (still) slow, not according to my plan.

Hello @apmarcoscivil


Thanks for your message and welcome to our Community! Have you already checked our tips for a better WLAN connection? Maybe they'll help you to increase your speed.


Thanks for your reply!


Kind regards,



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Movie Star
1027 542 46

Re: Connect Box - Wi-Fi speed (still) slow, not according to my plan.

Hi @apmarcoscivil,


It is impossible to reach the speed you want by WiFi. There is too much interference and losses.

However, you can follow the tips that Anina gave you.


Kind regards,


"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1