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Connect Box

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Regular Visitor
1 0 0

Connect Box - Wi-Fi speed (still) slow, not according to my plan.

Hello everyone.

 

I am UPC Cablecom customer since February 2014. My internet plan includes download speeds (up to) 250 Mbit/s.

 

Last week I received the new modem Connect Box CH7465LG Compal. However I am having trouble getting admissible speeds via Wi-Fi (for a 250 Mbit/s plan).

 

I have two different cases:

- First one with my laptop (which only supports Wi-Fi 2.4G) i get average Download values speeds​ of 40 Mbit/s. From the information i have about my laptop, this should reach speeds close to 70 Mbit/s.

- Second one with my iPhone 5S (which supports Wi-Fi 5G) i get different values ​​between 60 and 90 Mbit/s. From the information i know, the iPhone 5S is able to achieve maximum download speeds close to 150 Mbit/s.

 

In my opinion something is wrong and I should be able to get the maximum speeds via Wi-Fi on my devices (70Mbit / s in Laptop and 150Mbit/s on the iPhone).

 

When I run the test through cable, i can achieve the desired speed of 250 Mbit/s.

 

So I'm paying a 250 Mbit/s service, however i can only reach speeds that even not the 100Mbit/s package is able to reach.

 

Can anyone help me? @Anina @Adriana @UPC_Ex_Mod

 

Thanks.

2 REPLIES 2
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Ex-Moderator
1801 550 76

Re: Connect Box - Wi-Fi speed (still) slow, not according to my plan.

Hello @apmarcoscivil

 

Thanks for your message and welcome to our Community! Have you already checked our tips for a better WLAN connection? Maybe they'll help you to increase your speed.

 

Thanks for your reply!

 

Kind regards,

Anina


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Movie Star
1027 542 46

Re: Connect Box - Wi-Fi speed (still) slow, not according to my plan.

Hi @apmarcoscivil,

 

It is impossible to reach the speed you want by WiFi. There is too much interference and losses.

However, you can follow the tips that Anina gave you.

 

Kind regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
Acer Aspire E17 Windows 10 - 1000GB + Custom PC - Windows 10 - Intel Core i5-7400 3Ghz - 8 GB RAM - Radeon RX 480 - 250 SSD/1TB HDD
Smartphone : Samsung Galaxy S4 16GB - Android 5.0.1 / Samsung Galaxy S6 32GB - Android 7.0.1