Lately I'm having several issues with my internet connection.
I have a 600Mbit/s subscription, but I'm not getting even close to that. Sometimes I have to reboot the connect box because I don't have internet connection - I've done two times yesterday.
Also, my Connect box is displaying a red light and when accessing the UI, I can see that it is in Fail Safe mode.
I tried to restart the box several times, but the error always comes back.
Do you have any idea what could be? I tried to call the support, but unfortunately the options are only in German, French and Italian.
@lucasabrahao , Welcome to the community!
We have made a change, which will be completed in 30 minutes. Restart your modem afterwards. If you're in trouble, perform a modem reset. Gently press the reset button on the Back for at least 25 seconds. Then try again.
Thank you @Daniele_UPC !
I've waited 45min, rebooted the modem and I completely lost the internet connection.
After that, I have pressed the reset button and restored the settings to default, but the FailSafe mode is still on.
Any other suggestion?