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Supporting Actor TV
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Constant Internet+Fixnet+TV in Wohlen - AG

Hi there

 

I am suffering constant technical interruption with the service at my adress.

 

-Why the infraestrcutre from UPC is not stabile i nthe region?

-Why the Customer Service tools shows that the line connection is OK when it is totally not?

-Why the are maitenance task in the region and the user are not informmed about that?

-Why the customer service cannot open a technical ticket and escalate the problem?

-How many months do I have to wait for receiving an acceptable service?

 

Too many question for a disappointened user.

IF THE PROBLEM IS NOT SOLVE I WILL CHANGE THE SUPPLIER

 

Carlos Bastos

 

 

1 REPLY 1
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Movie Star
1027 542 46

Re : Constant Internet+Fixnet+TV in Wohlen - AG

Good morning @cbastos,

 

In order to help you, may you explain and describe what kind of interruption are you suffering? I also need to know the material you have from UPC (Horizon Box? Connect Box? Digicard?...)

The technical support can only escalate the problem if lots of custumers in your region are experiencing the same issues as yours.

 

Kind regards,

Michael


_______________________________________
"Wait and see" | Basic TV Naxoo (avec 1 Opticum C200 HDTV/PVR) - Internet 200 et Phone Super (avec modem TC7200)
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