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Connect Box

SOLVED
Supporting Actor Film
6 3 2

Download speed only 2-4 Mbps

Hi, recently the download speed and ping have been very poor. My computer is connected through ethernet and usually gets above 150 Mbps download. The upload speeds seem fine. As you can see on the photos below the ping was very bad, once it was 1000ms, and the speeds were horrible. We are paying for a 300Mbps plan. The same thing is happening on another computer connected through ethernet. I ran the diagnostic tool on the Connect Box router and it says there is something wrong with ethernet. It is not overheating and everything is plugged in correctly. Thanks for any advice!

1 ACCEPTED SOLUTION

Accepted Solutions
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Supporting Actor Film
6 3 2

Re: Download speed only 2-4 Mbps

Fixed! Hard reset the router.

View solution in original post

2 REPLIES 2
Highlighted
Supporting Actor Film
6 3 2

Re: Download speed only 2-4 Mbps

Fixed! Hard reset the router.

View solution in original post

Highlighted
Supporting Actor Film
6 3 2

Re: Download speed only 2-4 Mbps

I ran the diagnostic tool again and the ethernet problem still shows up. Idk what it is but it doesnt seem to affect anything so whatever.