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Connect Box

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Supporting Actor TV
4 2 0

Ds Scanning two green arrows, no internet no TV either

Dear @UPC_Team
I have had no internet since yesterday early morning and two green arrows on connect box just keep blinking non stop. Usually if something happens it's only internet that we lose but in this case we do not even have any access to any TV channels either. I have restarted few times my devices and reset connect box it does not help. I do not know if this helps but internet stopped working little after a neighbor downstairs been drilling. Thank you in advance for. Any advice or service you may provide
5 REPLIES 5
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Community Manager
6149 1552 469

Re: Ds Scanning two green arrows, no internet no TV either

@JessicaV , Welcome to the community!


We can see that your modem is online again since 10/18/2010 15:18. Is your request still current?

 

Greetings

Daniele


Member of @UPC_Team
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Supporting Actor TV
4 2 0

Re: Ds Scanning two green arrows, no internet no TV either

Hi Daniele
Suddenly it started working again.
Thank you for the information.

Have a nice day
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Supporting Actor TV
4 2 0

Re: Ds Scanning two green arrows, no internet no TV either

Hi Daniele
Same problem is back.
Could you please check if the modem is offline again?
And the modem has a red led light.

Thank you for your help.
Have a nice day.
Jessica
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Community Manager
6149 1552 469

Re: Ds Scanning two green arrows, no internet no TV either

@JessicaV , Your modem is still offline. Please contact our suport at 0800 66 88 66 for an in-depth analysis.

 

Greetings

Daniele


Member of @UPC_Team
Highlighted
Supporting Actor TV
4 2 0

Re: Ds Scanning two green arrows, no internet no TV either

Thank you Daniele