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Connect Box

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Moderator
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Giga Connect Box

 

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Dear Community,

 

Many thanks for the lively discussion in all the other threads.

 

We would like to give you an update on the current questions surrounding the Giga Connect Box:

 

  • The examples collected from the community are currently being analysed in detail by the relevant departments.
  • Unfortunately, the facts turned out to be somewhat more complex than previously assumed. So we cannot tell you yet how long it will take to fix the error.
  • We are following the individual incidents and are already in communication with some users.

 

We apologise for the inconvenience and would like to take this opportunity to thank you for your cooperation and patience.

Your UPC Community Team

@UPC_Team 

1 REPLY 1
Moderator
250 110 12

Re: Giga Connect Box

Dear Community,

 

First we would like to thank you for your patience.

 

Below you will find an update regarding the ongoing discussion about the Giga Connect Box:

 

  • The analysis of case studies from the community is still in progress.

  • Some individual cases have already been resolved, as these were caused by network disturbances.

  • The first findings show us that there is no consistent error pattern. Each example we have is unique and complex in its own way.

  • These circumstances delay the diagnosis and prevent us from setting a time frame in which the complaints can be resolved.

  • We will continue to monitor the individual incidents and remain in contact with the affected users.

 

We apologise for the inconvenience and would like to take this opportunity to thank you for your cooperation and patience.

Yours sincerely
@UPC_Team