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Connect Box

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Supporting Actor Film
19 6 0

Giga Connect box poor speed over cable and wifi

Recently upgraded to Giga Connect and seeing nothing like the speeds suggested.  Actually its slower than the previous Connect box.

 

Speed over 2m cable fluctuates from around 40Mbps up to sometimes 200Mbps.  Wifi6 enabled laptop gets up to around 300Mbps.

 

Tried the speed testb app from UPC and it reports as in the attached jpeg.  Advises to run the test with a better wlan signal.  I am sitting less than 1 meter away from the box!

 

Also got the wifi boosters to extend the signal.  Works for a few mins then goes to red flashing lights and connection drops.  And when it does work, it never goes above around 70Mbps.  Was advised by UPC that these would not be a bottleneck but seems exactly that.

 

Anyone similar experience and knows how to resolve?  Is it a 'move to Swisscom' kind of issue??

 

4 REPLIES 4
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TV Star
276 140 11

Re: Giga Connect box poor speed over cable and wifi

I recently went from the (600MB) ConnectBox to the Gigabox and it's working well.

 

I ignored the instructions and re-used the coax cable (i.e. I left the new one provided with the Gigabox in the box).  Did you keep yours, or change it?

 

Under Advanced/Tools/NetworkStatus do you get the same as me?  Attached.

 

 

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Supporting Actor Film
19 6 0

Re: Giga Connect box poor speed over cable and wifi

Thanks for the reply.

 

Network status is exactly the same as your screenshot.

 

I did use the new coax cable.  Will try reset with previous coax.  

 

Thanks again

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Supporting Actor Film
19 6 0

Re: Giga Connect box poor speed over cable and wifi

Tried with both cables again.  Factory reset on the giga box.

 

Giga box shows cabled connection negotiated at 1000 but max on test is 150.  iphone connection at 866.7 Mbps but max at test is 300

 

This is using the cable received with the giga box, and wifi test is less than 1 meter away from box.  Everything else unplugged/disconnected

 

Please UPC check and advise!

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Community Manager
5254 1387 407

Re: Giga Connect box poor speed over cable and wifi

@darrellr , Please contact our support for an in-depth analysis of your WIFI request.

 

Greetings
Daniele


Member of @UPC_Team