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Connect Box

SOLVED
Supporting Actor Film
5 2 0

Betreff: Giga Connect box switch to IPv4

Thanks a lot !
Supporting Actor TV
2 1 0

Betreff: Giga Connect box switch to IPv4

Hi UPC Support Team,

 

Would it be also possible to switch my Connect Box to IPv4?

 

Thank you very much !

 

Bests

 

Xavier

Community Manager
6658 1626 507

Betreff: Giga Connect box switch to IPv4

@xabu , Welcome to the Community!

 

We have made the changeover, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds. Then try again.

 

Greetings
Daniele


Member of @UPC_Team
Supporting Actor TV
2 1 0

Betreff: Giga Connect box switch to IPv4

Hi @Daniele_UPC ,

 

Thank you very much for your help !

 

It works perfectly !!

 

Bests,

 

Xavier

Supporting Actor Film
9 2 0

Betreff: Giga Connect box switch to IPv4

Dear Daniele,

 

Could you plese switch my Giga Connect box to IPv4.

 

My customer ID: 6214306

 

Thanks.

Community Manager
6658 1626 507

Betreff: Giga Connect box switch to IPv4

@gdjdtjm , Welcome to the community! 


Your modem is already on IPv4. The new modem will adopt this setting.

 

Greetings
Daniele


Member of @UPC_Team
Supporting Actor Film
9 2 0

Betreff: Giga Connect box switch to IPv4

Dear Daniele,

 

Thank you for the reply. 

 

I switched it to the bridge mode but the router can't obtain an address, it's a strange because the previous one works as expected.

 

Could you please chek it?

 

Cheers.

TV Star
282 145 11

Betreff: Giga Connect box switch to IPv4

I've been waiting since around 11am for my new giga box to get an IP address; nothing so far.  I believe it's a public holiday in some cantons, and I wonder whether the folks who do the new modem activations for UPC are based in one of those

Community Manager
6658 1626 507

Betreff: Giga Connect box switch to IPv4

@gdjdtjm , Your modem is online again since 11.06.2020 16:35.

 

Greetings
Daniele


Member of @UPC_Team
Supporting Actor Film
9 2 0

Betreff: Giga Connect box switch to IPv4

The modem is online, yep but it can't get an IPv4, here a log record:

 

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=e4:57:40:b1:2a:d0;CMTS-MAC=00:17:10:91:15:09;CM-QOS=1.1;CM-VER=3.1;