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Connect Box

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Community Manager
6510 1613 496

Betreff: Giga Connect box switch to IPv4

@gdjdtjm & @adrianlondon , I will gladly give you an intermediate feedback regarding your modem:
- our technicians are currently analyzing your two modems and the reason why the MAC addresses of the modems have discrepancies
- I should get a feedback until about 17 o'clock, which hopefully will fix your bug, or another solution

 

Please excuse the service interruption caused by a wrong MAC address of the modem.

 

Greetings
Daniele


Member of @UPC_Team
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TV Star
282 145 11

Betreff: Giga Connect box switch to IPv4

Thanks for the update @Daniele_UPC .  Glad to know you're on the case.

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Community Manager
6510 1613 496

Betreff: Giga Connect box switch to IPv4

@gdjdtjm & @adrianlondon , Please keep your modem connected to the network. A script will try to adjust the MAC addresses. The modem is then restarted. I can only tell you in the morning if everything was successful and I will contact you again. You'll probably figure it out before then.

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor Film
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Betreff: Giga Connect box switch to IPv4

@Daniele_UPC Sorry but I left my modem at TVT shop as I'm waiting a replacement.

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TV Star
282 145 11

Betreff: Giga Connect box switch to IPv4

Hi @Daniele_UPC  - my box rebooted and it's now working!

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Supporting Actor TV
3 1 0

Betreff: Giga Connect box switch to IPv4

can you please switch my Giga Box to iPv4

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New Member
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Betreff: Giga Connect box switch to IPv4

Hello UPC support team,

 

Would you be so kind to change my Giga connect box to IPv4 so I can forward the ports.

Customer number: 6857053

Thank you in advance!

Julius

 

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Community Manager
6510 1613 496

Betreff: Giga Connect box switch to IPv4

@3kanonen , Welcome to the community!

 

We have made the changeover, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds. Then please try again.

 

Greetings

Daniele


Member of @UPC_Team