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Connect Box

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Community Manager
5201 1377 404

Betreff: Giga Connect box switch to IPv4

@gdjdtjm & @adrianlondon , I will gladly give you an intermediate feedback regarding your modem:
- our technicians are currently analyzing your two modems and the reason why the MAC addresses of the modems have discrepancies
- I should get a feedback until about 17 o'clock, which hopefully will fix your bug, or another solution

 

Please excuse the service interruption caused by a wrong MAC address of the modem.

 

Greetings
Daniele


Member of @UPC_Team
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TV Star
276 140 11

Betreff: Giga Connect box switch to IPv4

Thanks for the update @Daniele_UPC .  Glad to know you're on the case.

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Community Manager
5201 1377 404

Betreff: Giga Connect box switch to IPv4

@gdjdtjm & @adrianlondon , Please keep your modem connected to the network. A script will try to adjust the MAC addresses. The modem is then restarted. I can only tell you in the morning if everything was successful and I will contact you again. You'll probably figure it out before then.

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor Film
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Betreff: Giga Connect box switch to IPv4

@Daniele_UPC Sorry but I left my modem at TVT shop as I'm waiting a replacement.

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TV Star
276 140 11

Betreff: Giga Connect box switch to IPv4

Hi @Daniele_UPC  - my box rebooted and it's now working!