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Connect Box

Pix
Supporting Actor TV
2 0 0

Giga connect box dropping internet connection over wifi

Hi,

 

We have just recieved the new giga connect box, and ever since installation, we regularly lose internet connectivity. The wifi is working fine, although connected NAS servers drop out too – this all while the wifi signal is connected and strong.

 

I regularly have a streaming service, vpn or bittorrent running, often the connection drops when one of these is running. – while typing this the internet has dropped 3 times, spontaneously coming back after a few minutes, also, during such a timeout I can also not access the Connect Box dashboard.

 

The problem described in the folliwing post seems very similar to what we are experiencing:

https://community.upc.ch/t5/Connect-Box/Giga-Connect-Box-Internet-Random-Timeouts/td-p/149119

 

When using the network diagnostic tool (while the internet works) it results in 'wifi problems' (see image). But as you can see from image 2, the wifi is fine.

 

Screenshot 2020-01-05 at 17.58.34.pngScreenshot 2020-01-05 at 17.55.02.png

 

Any help?

3 REPLIES 3
Community Manager
3385 1022 264

Re: Giga connect box dropping internet connection over wifi

@Pix , Welcome to the community!
Do you have the interruptions even if you don't run your torrent? It is possible that your torrent is blocking the line with open sessions, so the modem starts to block everything.

 

Greetings

Daniele


Member of @UPC_Team
Pix
Supporting Actor TV
2 0 0

Re: Giga connect box dropping internet connection over wifi

@Daniele_UPC Hi Daniele

 

Thanks for the reply, appologies for my late reply (busy week). I've just had another connection dropped, with torrent and vpn running. It might well be bittorrent blocking the connection to the router. But why? The previous connect box with near identically settings (port forwards/ static routing etc) never had this problem....

Community Manager
3385 1022 264

Re: Giga connect box dropping internet connection over wifi

@Pix , I can't answer this question. I recommend that you contact our technical support.

 

Greetings

Daniele


Member of @UPC_Team