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Connect Box

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Supporting Actor Film
10 3 0

Re: Giga connect box dropping internet connection over wifi

Hi @Khell 

 

I tried all the mentioned solutions, including a modem change and some technnical tweeks from the helpline. Eventually I bought a 3rd party router, Asus Zenwifi AX, and put the connect box into bridge mode - since then no problems. This is clearly a firmware/software problem on the side of the connect box. 

 

Hope thats of some help.

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Supporting Actor TV
3 0 0

Re: Giga connect box dropping internet connection over wifi

Hi @Pix
Thats exactly what i thought. Normally it's not a problem, but with work at home atm, it's a nuisance.

Cheers
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Occasional Visitor
1 0 0

Re: Giga connect box dropping internet connection over wifi

Hi,

 

I am also experiencing the same problems described in this thread:

  • Noticeable drops when using Teams / skype / WhatsApp over Wi-Fi. Even with a laptop that is under a metre away from the router.
  • I  am also seeing regular lag spikes on a PC connected directly via Ethernet.
  • Sometimes a reboot fixes it for a short time. Sometimes the reboot process takes around 6-8 minutes to complete. I've had it forget all of the settings after a reboot, too.

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I never had these problems with the old connect box. I am close to requesting a downgrade. Can anyone help?