edited on 27-07-2020 16:06
@bjkang , Welcome to the community!
We have measured your line and your modem is still offline. We will provide you with a technician. You will be contacted by us to make an appointment.
In the meantime we ask you to check the antenna cable and the terminals for breaks. Is everything plugged in tight? Is it loose? Is the socket all right?
edited on 30-07-2020 10:43
Thank you very much for your quick reply.
One day after the reply, I quickly made an appointment with the service team.
Thank you and have a nice day.