cancel
Showing results for 
Search instead for 
Did you mean: 

Connect Box

Highlighted
Supporting Actor TV
2 1 0

Green arrow light is flickering in Connect box

 
My Customer account number (in the UPC bill): 6785910-1
I am not able to connect the internet since last Wednesday evening.
The phenomenon is that the Wi-Fi green light is fixed and the 2 arrow green lights are flickering.
I can connect to Wi-Fi, but I cannot connect to the Internet.
I asked it in UPC CONTACT on the UPC website, but I didn't receive any response.
So please help me with this issue.

Best Regards,
BJ
2 REPLIES 2
Highlighted
Community Manager
5537 1440 425

Re: Green arrow light is flickering in Connect box

@bjkang , Welcome to the community!


We have measured your line and your modem is still offline. We will provide you with a technician. You will be contacted by us to make an appointment.

 

In the meantime we ask you to check the antenna cable and the terminals for breaks. Is everything plugged in tight? Is it loose? Is the socket all right?

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
Supporting Actor TV
2 1 0

Re: Green arrow light is flickering in Connect box

Hello Team,

 

Thank you very much for your quick reply.

One day after the reply, I quickly made an appointment with the service team.

Thank you and have a nice day.

 

Best Regards,
BJ