cancel
Showing results for 
Search instead for 
Did you mean: 

Connect Box

SOLVED
Highlighted
Supporting Actor TV
2 1 1

Green arrows and bar flashing - wifi logo on

Hello,

 

I have received my Connect Box today and I installed it myself. However, the two green arrrows keep blinking, as well as the bar on the bottom (it's also green). The wifi logo is on, also in green.

 

I have followed all the instructions to install it properly and I checked beforehand if my apartement was compatible. 

 

Do you have any idea what I could do?

 

Thank you in advance

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Supporting Actor TV
2 1 1

Re: Green arrows and bar flashing - wifi logo on

Hello,
No, I've found the solution but didn't know how to remove my post.
For those wondering, it was just a matter of using the right cable (we used the one for the 2-point outlet but we actually have a 3-point one, so I just switched the cables).
Thank you though!

View solution in original post

2 REPLIES 2
Highlighted
Community Manager
6537 1618 499

Re: Green arrows and bar flashing - wifi logo on

@RubenSianne ,Welcome to the community!


We see that your modem is online since 27.10.2020 18:56. Is your request still current?

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
Supporting Actor TV
2 1 1

Re: Green arrows and bar flashing - wifi logo on

Hello,
No, I've found the solution but didn't know how to remove my post.
For those wondering, it was just a matter of using the right cable (we used the one for the 2-point outlet but we actually have a 3-point one, so I just switched the cables).
Thank you though!

View solution in original post