edited on 05-02-2020 22:28
I turned off my Connect Box router while I was on holidays. Today when I got back home and turned it on it doesn't connect to the Internet anymore. Wifi is working and I can access the setup where it says "US ranging". On the device the green light with arrows keeps blinking.
I has been like this for several hours.
I have tried to reboot manually by turning the device off and on again and I have tried to reboot from the setup. I've also ran the diagnostics from the admin menu.
I just recently changed my box from IPv6 to IPv4.
Thank you in advance.
edited on 06-02-2020 19:05
Thank for the reply @Daniele_UPC!
I have now reseted the modem to factory defaults. First, from the admin settings and second manually.
The problem remains.
If I remove the internet cable it says "DS scanning", if I reattach it "US ranging".
@teelmo , Please check all cables, if they are connected correctly in the box and are not damaged. If you connect a TV to the socket, do you have TV channels after a search?
I hadn't touched the cables before turning the device on so I would assume everything should be fine on that part. I also tried unplugging and replugging the cables. I also checked that there is no visible damage in the cables.
I am connected to the TV socket (or the one next to it) so I will try to research for the TV channels when I get back home.
@teelmo ,We have opened a ticket (13227198) and forwarded it internally to the technician disposition. Since you live in a partner network, we will discuss your request with the partner network responsible. You will be informed about the further process by (mobile phone).
@teelmo , The partner network has given us the following information:
- we have an input signal interference on the last floor
- on 11.02.20120 two technicians will eliminate the cause in the afternoon
- since you are not at home, they will call you on Wednesday morning and ask if everything is working to your satisfaction again
thank you for letting me know and thank you for your help!
This is true that I will be working during the day. I'm looking forward to check the situation when I'm home tomorrow and I will report the result.