21-06-2019
13:52
edited on
21-06-2019
13:52
Your status page doesn't show it.
It's not just me as none of the nearby UPC-Wi-Free networks are logging in either.
My UPC TV box shows error CS9993 "Servers Down" when running diags.
You really should keep your status page updated - it could be automated I'm sure. You'll suddenly lose connection to all devices within an area, which should be a big clue!
21-06-2019 17:58
It's back. Well, it came back a while ago but I went out so don't know exactly when.
Thanks @Daniele_UPC for the thread you created., and I notice the status page has been updated although if that timestamp is correct it was updated about 1.5 hours after the outage started.
21-06-2019 14:23
21-06-2019 17:58
It's back. Well, it came back a while ago but I went out so don't know exactly when.
Thanks @Daniele_UPC for the thread you created., and I notice the status page has been updated although if that timestamp is correct it was updated about 1.5 hours after the outage started.
02-07-2019 09:49
I am having the same issue now. Tried various tricks: re-setting, shutting down, unplugging, etc.
How did you fix yours?
02-07-2019 10:19
I fixed it by waiting for UPC to fix the underlying problem (which turned out to be a severed cable).
Are you also in this part of Basel? My internet is working fine.
It's not updated very quickly, but major outages are usually shown here:
02-07-2019 13:09
Appreciate your prompt response. Yes, I am in Basel, and UPC Team have technician already booked to check it out.