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Connect Box

Supporting Actor Film
5 1 0

Internet down at Carouge 1227 since 15:00

box is working but internet is down. Waited on phone for almost an hour - all operators are busy. why there is no easy way to register disruption? :(Capture d’écran 2019-07-24 à 20.29.33.png

9 REPLIES 9
Leading Role
228 130 8

Re: Internet down at Carouge 1227 since 15:00

UPC is having some  issues.   The TV guide is down for many people (see the German section), and because they never bother to update their network status page, everyone assumes the problem is local to them and rings up.

 

 

 

 

Community Manager
2428 850 189

Re: Internet down at Carouge 1227 since 15:00

@holocronster , We had a interruption yesterday. This has been fixed and we apologize to you for the inconvenience.

 

Greetings
Daniele


Member of @UPC_Team
Supporting Actor Film
5 1 0

Re: Internet down at Carouge 1227 since 15:00

Hello, nope. It doesn’t work still. Tried to call again - more than 15 minutes to wait as usual
Community Manager
2428 850 189

Re: Internet down at Carouge 1227 since 15:00

@holocronster , I see your modem is online. There are 4 devices connected via Wifi and one via LAN. Please restart your modem.

 

Greetings
Daniele


Member of @UPC_Team
Supporting Actor Film
5 1 0

Re: Internet down at Carouge 1227 since 15:00

Hello,

Done twice. Indeed several devices connected to wifi and the signal is strong. None of devices has access to internet. I rebooted device twice already- no effect.
Moderator
101 52 6

Re: Internet down at Carouge 1227 since 15:00

Hi. As Daniele also already said, the modem is online. Unplug all your devices, set it back to router mode and check again please.

 

Cheers,

Ahmet

Supporting Actor Film
5 1 0

Re: Internet down at Carouge 1227 since 15:00

hi Ahmed,

 

only now it started working.

Community Manager
2428 850 189

Re: Internet down at Carouge 1227 since 15:00

@holocronster , You're right, the issue has now definitely been resolved. We had a second failure after the first one was fixed. Please excuse our mistake. 

 

Greetings
Daniele


Member of @UPC_Team
Supporting Actor Film
5 1 0

Re: Internet down at Carouge 1227 since 15:00

Thank you!