@jayano , Welcome to the community!
Since your modem was online again, the ticket was closed. Please contact our support again, so they can provide a technician. The whole building is offline.
@jayano , We have a technician on duty, who will fix the problem on site. He will be there today between 3:00 - 5:00 pm.
We would like to apologize for the outage and the inconvenience caused.