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Connect Box

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Supporting Actor TV
4 2 0

Internet flashing green light - no internet

Customer 6393368
Since this morning I have a flashing green light on my internet connect box. Internet is not working. I called the support and have them creating a ticket. It seems to be a general issue. I am working from home and this issue is a blocker. Can you solve the problem?

Thank you in advance,
Julien
5 REPLIES 5
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Community Manager
4866 1306 377

Betreff: Internet flashing green light - no internet

@jayano , Welcome to the community! 

 

Since your modem was online again, the ticket was closed. Please contact our support again, so they can provide a technician. The whole building is offline.

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor TV
4 2 0

Betreff: Internet flashing green light - no internet

No. My moden is not working. Flashing green arraws but no internet as previously said by phone and written. Closing ticket for still open issue is pointless. My internet connection does not work.
I do not undersrand the sentence "The whole building is offline". Do you know when the issue will be solved?
Highlighted
Community Manager
4866 1306 377

Betreff: Internet flashing green light - no internet

@jayano , We have a technician on duty, who will fix the problem on site. He will be there today between 3:00 - 5:00 pm.

 

We would like to apologize for the outage and the inconvenience caused.

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
Supporting Actor TV
4 2 0

Betreff: Internet flashing green light - no internet

Perfect, thank you for your quick feedback. Hope it will solve the issue.

Best regards,
Julien
Highlighted
Supporting Actor TV
4 2 0

Betreff: Internet flashing green light - no internet

Issue solved. Thank you