Hello to the community
My internet access has less than a week and I'm already not happy with it.
On average for UPC server, using the demanded test I have less than 400Mb average, This is on a Saturday morning when the network should be calm and not loaded.
In the speedtest app, it's even worse outside UPC network, for Salt 225Mb, for Init7, 102 with a ridiculous 20ms ping, fdc 192Mb...
Obviously, something is wrong and I would like a solution.
@mvil , Welcome to the community!
We have done a changeover on your modem, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds.
Try it again afterwards a speedtest.
Thanks for the change to IPv4, but if anything the service is now even slower.
Definitely something isn't right.
@mvil , Can you please give us some information about this computer? 192.168.0.85?
- Is the network card permanently installed or is it a USB-C to RJ45 network adapter?
- What is the exact name of your network card?
- Do you have an antivirus program installed on your computer?
- If so, what kind of antivirus program do you have in use?
It's a USB 3.0 Gigabit card, connected @1Gb, using the cabled supplied via the USB 3 port on my Surface 4, used before on a Fiber gigabit connection without issue.
Realtek USB GbE Family Controller
Antivirus besides the Windows Defender, plus Malwarebytes, both of which are disabled during testing complying with the test procedure.
CPU use is a healthy 1% during idle, and 30% during the test, so no infections or bottlenecks there.
Results are the same in safe mode, and in any speed test, far from 1Gb download (or better 940Mb) and very unstable.
@mvil , Do you have a possibility to do tests without your Sunrich Technology Limited network card? Otherwise I am running out of solutions and I recommend you to contact our support again to check the load of the network.
So at 00:20 the velocity jumped to average still only 550Mb, then at 07:00, it comes back to 200Mb.
Clearly a saturation issue of the network and traffic shaping involved.