cancel
Showing results for 
Search instead for 
Did you mean: 

Connect Box

Highlighted
Supporting Actor Film
11 3 0

New Gigabit connection with less than half the speed over cable.

Hello to the community

 

My internet access has less than a week and I'm already not happy with it.

 

https://ux.cnlab.ch/speedtest/Controller?page=UserReport&language=en&userid=1710514753318181

 

On average for UPC server, using the demanded test I have less than 400Mb average, This is on a Saturday morning when the network should be calm and not loaded.

 

In the speedtest app, it's even worse outside UPC network, for Salt 225Mb, for Init7, 102 with a ridiculous 20ms ping, fdc 192Mb...

Obviously, something is wrong and I would like a solution.

17 REPLIES 17
Highlighted
Community Manager
6149 1552 469

Re: New Gigabit connection with less than half the speed over cable.

@mvil , Welcome to the community!

We have done a changeover on your modem, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds.

 

Try it again afterwards a speedtest.

 

Greetings

Daniele


Member of @UPC_Team
Highlighted
Supporting Actor Film
11 3 0

Re: New Gigabit connection with less than half the speed over cable.

Thanks for the change to IPv4, but if anything the service is now even slower.

 

https://ux.cnlab.ch/speedtest/Controller?page=UserReport&language=en&userid=1710514753318181

 

212Mb average.

 

Definitely something isn't right.

Highlighted
Community Manager
6149 1552 469

Re: New Gigabit connection with less than half the speed over cable.

@mvil , Can you please give us some information about this computer? 192.168.0.85?

- Is the network card permanently installed or is it a USB-C to RJ45 network adapter?

- What is the exact name of your network card?

- Do you have an antivirus program installed on your computer?

- If so, what kind of antivirus program do you have in use?

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
Supporting Actor Film
11 3 0

Re: New Gigabit connection with less than half the speed over cable.

It's a USB 3.0 Gigabit card, connected @1Gb, using the cabled supplied via the USB 3 port on my Surface 4, used before on a Fiber gigabit connection without issue.

Realtek USB GbE Family Controller

Antivirus besides the Windows Defender, plus Malwarebytes, both of which are disabled during testing complying with the test procedure.

CPU use is a healthy 1% during idle, and 30% during the test, so no infections or bottlenecks there.

 

Results are the same in safe mode, and in any speed test, far from 1Gb download (or better 940Mb) and very unstable.

Highlighted
Supporting Actor Film
11 3 0

Re: New Gigabit connection with less than half the speed over cable.

Tested right now with a HP EliteBook 840 G5, same results.

Highlighted
Community Manager
6149 1552 469

Re: New Gigabit connection with less than half the speed over cable.

@mvil , Do you have a possibility to do tests without your Sunrich Technology Limited network card? Otherwise I am running out of solutions and I recommend you to contact our support again to check the load of the network.

 

Greetings

Daniele


Member of @UPC_Team
Highlighted
Supporting Actor Film
11 3 0

Re: New Gigabit connection with less than half the speed over cable.

@Daniele_UPC i did using another laptop, HP EliteBook 840 G5 with network card built-in.

 

Same results.

 

So what is the next step? 

Highlighted
Supporting Actor Film
11 3 0

Re: New Gigabit connection with less than half the speed over cable.

So at 00:20 the velocity jumped to average still only 550Mb, then at 07:00, it comes back to 200Mb.

 

Clearly a saturation issue of the network and traffic shaping involved.

 

 

2020_10_07_09_08_21_Internet_Performance_Benchmark_your_Results.png

Highlighted
Community Manager
6149 1552 469

Re: New Gigabit connection with less than half the speed over cable.

@mvil , In this case please contact our support regarding network load check.

 

Greetings

Daniele


Member of @UPC_Team