cancel
Showing results for 
Search instead for 
Did you mean: 

Connect Box

Highlighted
Supporting Actor Film
11 3 0

Re: New Gigabit connection with less than half the speed over cable.

Still waiting from contact since last Wednesday

Highlighted
Supporting Actor Film
11 3 0

Re: New Gigabit connection with less than half the speed over cable.

Almost 2 weeks after the contact, and 3 after the contact here.

 

Nothing, no feedback at all.

 

I'll cancel the contract, it's very amateur.

Highlighted
Community Manager
6149 1552 469

Re: New Gigabit connection with less than half the speed over cable.

@mvil , Our support could not detect any overload in the network. In 90% of the measured CNLAB Speedtests about 900mbit is reached. If you do not agree, please contact our support again.

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
Supporting Actor Film
11 3 0

Re: New Gigabit connection with less than half the speed over cable.

 

Well that's clearly not correct (to be nice with the terms) since the average of all the tests average was 500Mb approx.

 

2020_10_19_09_57_47_Window.png


And this is a picture of the last test done.

2020_10_19_10_06_56_Internet_Performance_Benchmark_your_Results.png

 

Anyway after sending the cancellation, in 15min was contacted by UPC and to my very surprise, the first ticket was closed without any communication.

 

I will again, lose a bit of my time, put again the original router mode, and test again for 1h.



 

 

 

Highlighted
Community Manager
6149 1552 469

Re: New Gigabit connection with less than half the speed over cable.

@mvil , Our support has closed the ticket with the thought that the majority of the speed values are good. We are sorry that you were not informed although the support staff confirmed this and we would like to apologize for this.

 

My tendency for a possible problem is still this network card: Vendor: Sunrich Technology.

 

2020-10-19_10h36_05.png

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
Supporting Actor Film
11 3 0

Re: New Gigabit connection with less than half the speed over cable.

Just to understand the logic and for the record, so when I reach the speed there's no problem from your side, when I don't reach the speed then the thing to blame is my certified USB 3.0-gigabit card that has been working with my previous FTTH supplier flawlessly.


https://ux.cnlab.ch/speedtest/Controller?page=UserReport&language=en&userid=5573058750356731

 

New fresh test, fresh installation, over an hour

 

Router mode, only the laptop connected. I am literally losing one hour of my time and prived from using the internet on other devices to do your testing.

TCP optimizer with optimal conditions installed (as per phone support request).

 

Plenty of CPU power

1Gb full duplex set.

Average download: 263Mb.

 

slowspeed.pngcpuuse.pngspeed.pngupctest2.pngupctest.png




Highlighted
Community Manager
6149 1552 469

Re: New Gigabit connection with less than half the speed over cable.

@mvil , Please don't get me wrong, your network card is fine, it would have been just an assumption from my side. We are checking internally if everything is ok on the network side. As soon as I have a response, I will get back to you.

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
Supporting Actor Film
11 3 0

Re: New Gigabit connection with less than half the speed over cable.

Got a call monday one full week after 20 October, where supposedly "We are checking internally if everything is ok on the network side."

 

Nothing, nothing was being done or checked. A new ticked was only opened Monday, 26 October.

 

This will be reported to OFCOM.