cancel
Showing results for 
Search instead for 
Did you mean: 

Connect Box

Occasional Visitor
1 0 0

No connection at all

Your advice is welcome.
The Gigabox arrived on Tuesday. No broadband (solid red). I called the support and got "wait 20 minutes". In an hour I got "serial number incorrect and wait for the next day" response. The claimed they fixed it. The next day "the activation will take another 24hrs". The next day "the previous guy was wrong, it would take another 24hrs". Lastly today they admitted they can do nothing more (still solid red) and called the technician, which is only available on Monday (10 days after the contract was signed). That's not the kind of service you expect from a Swiss company. Any advice in the meantime? The cable is brand new, the socket seems ok. What can I do while waiting for the tech guy?
1 REPLY 1
Community Manager
3159 978 245

Re: No connection at all

@hedin_hiervard ,Welcome to the Community!
I have seen that today between 09.00 a.m. and 11.00 a.m. a technician comes by and will fix the cause. Since we don't know the reason why the service doesn't work, we have to wait for the technician's report. We would like to apologise to you for the inconvenience caused.

 

Greetings

Daniele


Member of @UPC_Team