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Connect Box

New Member
1 0 0

No internet after moving

hi everyone,

I tried to call support line but after waiting 15 minutes I gave up and decided to write it here.

So, in short I have no internet after moving to new apartment. I had already notified UPC about move and UPC has updated my adress. It is visible on "my UPC". 

 

The box flashes green and nothing happens. I chekted it has only  one entry under downstream but no entry under upstream. 

 

TL;DR: I have no internet after move. Green led flashed all night but still no internet. I resetted connect box : still no internet.

 

1 REPLY 1
Community Manager
3013 941 236

Re: No internet after moving

@candemirmehmet , Welcome to the Community!
You confirmed via Twitter on Thursday that everything is working now. If this is not the case, please contact the community here again.

 

Greetings

Daniele


Member of @UPC_Team