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Connect Box

New Member
1 0 0

No internet after moving

hi everyone,

I tried to call support line but after waiting 15 minutes I gave up and decided to write it here.

So, in short I have no internet after moving to new apartment. I had already notified UPC about move and UPC has updated my adress. It is visible on "my UPC". 


The box flashes green and nothing happens. I chekted it has only  one entry under downstream but no entry under upstream. 


TL;DR: I have no internet after move. Green led flashed all night but still no internet. I resetted connect box : still no internet.


Community Manager
3615 1074 281

Re: No internet after moving

@candemirmehmet , Welcome to the Community!
You confirmed via Twitter on Thursday that everything is working now. If this is not the case, please contact the community here again.




Member of @UPC_Team