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Connect Box

Supporting Actor TV
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Opening a Port on a UPC Connect Box

I want to connect a VPN router to the UPC Connect Box.  In the past this has been plug and play - you connect the VPN router to the UPC Connect Box and after the initial start up it works fine.  However this time I get no connection.

 

What do I need to do on the UPC Connect Box settings to make a connection to the VPN Router 

1 REPLY 1
Community Manager
3385 1022 264

Re: Opening a Port on a UPC Connect Box

@njk01 , Welcome to the community!
If you are using your own router, I recommend that you run your modem in bridge mode. Otherwise you have a double NAT in use, which causes problems. After you have changed your modem, you have to forward the UDP ports for VPN in the settings.

 

Greetings

Daniele


Member of @UPC_Team