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Connect Box

SOLVED
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Community Manager
5552 1443 426

Re: Port Forwarding Connect Box

@jasione , Welcome to the community!
Are you a UPC Switzerland customer or have you been a UPC Romania customer? If you were a UPC Romania customer, please contact the colleagues in Romania. 

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor TV
2 0 0

Re: Port Forwarding Connect Box

Hello Daniele!
I have searching for a solution. The Romanian customer support is having this days more the focus on selling Vodafone phones as the new integration. The answer is changing from is possible to is not?! I know that is possible to use other Internet providers, I know people who managed to use Replay but they are not technical, there are also ads like this. But I not find yet a solution. I search for a clear way and I'm pretty sure that is the same infrastructure there too. Please help if you know the answer. Even in private at jasione @ gmail . com

Regards,
Florian
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Community Manager
5552 1443 426

Re: Port Forwarding Connect Box

@jasione , I assume you are talking about this device. I see a network connector (RJ45) on the backside but I don't know if it can be used as a entry port.

Since we do not have this product, I cannot offer you any further help. In Switzerland you can have the recorder only in combination with the UPC Internet. How it looks like in Romania, I can not tell you.

 

It might help to check your modem logs to see if your router shows an error message regarding the recorder not getting an IP adress. A factory setting might also help. Otherwise I recommend the UPC TV App. There you can also use a foreign internet.

 

Greetings

Daniele


Member of @UPC_Team
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Supporting Actor TV
2 1 0

Re: Port Forwarding Connect Box

Hello,

 

I'd like to use Port Forwarding. Can you switch my connect box to IPv4.

Thanks!

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Community Manager
5552 1443 426

Re: Port Forwarding Connect Box

@towelfider , Welcome to the community!
We have changed your modem to IPv4.

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor TV
2 1 0

Re: Port Forwarding Connect Box

@Daniele_UPC Perfect, I see the Port Forwarding configuration on my connect box now. Thank you!

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New Member
1 0 0

Re: Port Forwarding Connect Box

Hi.

I also wanted to ask for changing my modem to IPv4

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Community Manager
5552 1443 426

Re: Port Forwarding Connect Box

@osinskja , Welcome to the community!

Please contact your provider in Poland (upc.pl) regarding your request.

 

Greetings
Daniele


Member of @UPC_Team
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New Member
1 0 0

Port Forwarding Connect Box

Hello Daniele,

 

I would also like to use Port Forwarding. Can you switch my Giga connect box to IPv4.

Thanks a lot!

Highlighted
Community Manager
5552 1443 426

Re: Port Forwarding Connect Box

@FlorentC , Welcome to the community!

We have changed your modem to IPv4.

 

Greetings
Daniele


Member of @UPC_Team