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Connect Box

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TV Actor
21 6 0

Powerline adaptor losing constantly connection

powerline adaptor is constantly losing connection with the sync LED moving from a blinking red to a fixed red. It works for few minutes and then back to no connection. The connection and wifi works very well around the house except for the powerline. I'm not sure what else I can do...

Thank you for the help

 

Have tried factory reset a number of times.  Makes no difference

3 REPLIES 3
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Community Manager
6149 1552 469

Re: Powerline adaptor losing constantly connection

@darrellr , I do not see an active powerline set in our system. Please install the Connect App and order a powerline set via the app after a WIFI scan.After receipt you can return the old set.


You can also try to configure the powerlines manually via this link: http://upc-ap

Greetings
Daniele


Member of @UPC_Team
Highlighted
TV Actor
21 6 0

Re: Powerline adaptor losing constantly connection

received the replacement powerline set.

 

connected it, synced it.

 

as  soon as anything is connected, either by cabke or wifi, the red light starts flashing and connection fails

 

 

HELP!!

Highlighted
Community Manager
6149 1552 469

Re: Powerline adaptor losing constantly connection

@darrellr , We recommend that you contact our support at 0800 66 88 66.

I also recommend that you disconnect everything from the power supply and then switch on one device after the other. As a test, please do not switch on your Netgear device. Will everything work then?

 

Greetings

Daniele


Member of @UPC_Team