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SOLVED
Highlighted
Supporting Actor Film
15 0 1

Random disconnection during the day.

Hi Support Team,

 

I have noticed during the last days, random disconnection happening to all devices at home.

I am working remotely using Citrix and during the day my connection dropped for few seconds but these are enough to receive to get a disconnect message in Citrix session and everything get frozen.

 

This is very annoying when you have to attend a skype meeting or need to monitor in real time.

 

WE have the same behavior with my wifes laptop who is working close to the router.

 

As you underdstand  working remotely is very important now to all of us and all these interuptions may case financila lose to some of us,

 

The bellow messages reported all the time to the router

 

29-09-2020 14:58:17 notice Illegal - Dropped INPUT packet: SRC=173.222.108.210 MAC=00:17:10:95:57:84;CM-MAC=34:2c:c4:62:06:ce;CMTS-MAC=00:17:10:95:57:84;CM-QOS=1.1;CM-VER=3.0;
29-09-2020 14:11:56 notice GUI Login Status - Login Sucess from LAN interface; client ip=[192.168.0.38];CM-MAC=34:2c:c4:62:06:ce;CMTS-MAC=00:17:10:95:57:84;CM-QOS=1.1;CM-VER=3.0;
29-09-2020 14:11:50 notice GUI Login Status - Login Fail from LAN interface; client ip=[192.168.0.38];CM-MAC=34:2c:c4:62:06:ce;CMTS-MAC=00:17:10:95:57:84;CM-QOS=1.1;CM-VER=3.0;
29-09-2020 14:11:26 notice Illegal - Dropped INPUT packet: SRC=13.224.103.39 MAC=00:17:10:95:57:84;CM-MAC=34:2c:c4:62:06:ce;CMTS-MAC=00:17:10:95:57:84;CM-QOS=1.1;CM-VER=3.0;
29-09-2020 13:40:23 critical No Ranging Response received - T3 time-out;CM-MAC=34:2c:c4:62:06:ce;CMTS-MAC=00:17:10:95:57:84;CM-QOS=1.1;CM-VER=3.0;
29-09-2020 13:39:42 notice Illegal - Dropped INPUT packet: SRC=3.19.192.251 MAC=00:17:10:95:57:84;CM-MAC=34:2c:c4:62:06:ce;CMTS-MAC=00:17:10:95:57:84;CM-QOS=1.1;CM-VER=3.0;
29-09-2020 12:46:41 critical No Ranging Response received - T3 time-out;CM-MAC=34:2c:c4:62:06:ce;CMTS-MAC=00:17:10:95:57:84;CM-QOS=1.1;CM-VER=3.0;

 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager
6149 1552 469

Re: Random disconnection during the day.

@nsam , Please also try to give your two WIFIs different names. After that you will change the password for one WIFI. Now your devices should not switch back and forth between 2.4/5 GHz.

 

Greetings

Daniele


Member of @UPC_Team

View solution in original post

3 REPLIES 3
Highlighted
Community Manager
6149 1552 469

Re: Random disconnection during the day.

@nsam , Can you please connect the devices which have the interruptions via LAN cable and test if the error is still there?

 

Greetings
Daniele


Member of @UPC_Team
Highlighted
Supporting Actor Film
15 0 1

Re: Random disconnection during the day.

Hi Daniele,

 

I will need to move my whole desk next to the router (living room) in order to work with a LAN cable.

The same applies for my wife so is a bit difficult to do that. I believe the issue is not regarding the UPC connectivity but the router itself.

 

I have noticed that i am losing the wireless connection (5G) randomly but this is happening even to a laptop few meters from the router and not only to my desktop which has more distance.

 

I will switch to 2.4 for a whole day and monitor.

 

 

 

 

Highlighted
Community Manager
6149 1552 469

Re: Random disconnection during the day.

@nsam , Please also try to give your two WIFIs different names. After that you will change the password for one WIFI. Now your devices should not switch back and forth between 2.4/5 GHz.

 

Greetings

Daniele


Member of @UPC_Team

View solution in original post