cancel
Showing results for 
Search instead for 
Did you mean: 

Connect Box

Highlighted
Supporting Actor TV
3 0 0

Re: Surf 600 low download speed

Hello,

 

that dekstop application doesn't seem to work. I'm attaching a spapshot with an error: "one or more measures could not be executed".

 

Which cat. of LAN Cable are you using?

 

> Standard one

 

Is it the original one, from the modem?

 

> I'd say so but I don't really know. I've tried with several ones with same outcome.

 

What does your socket look like? 2- or 3-holes?

 

> 3 holes

 

Have you tried to disable your firewall?

 

>I don't have any.

 

Which Security Software are you using?

 

> I don't have any (running in Ubuntu)

 

---

 

Using cable and webtest the 10s average download -> 200/ 300 MBs

Using WIFI and webtest the 10s average download -> 100/ 200 MBs

 

Kind regards,

 

Javier

5 REPLIES 5
Highlighted
Supporting Actor TV
3 0 0

Surf 600 low download speed

Hello,

 

my subscription was "upgraded"  to Surf 600 last week but I haven't seen any changes.

 

According to speedtest (web) the download speed is usually around 200-400 MBs with an Ethernet cable and around 100-200 MBs when using WIFI.

 

I cannot use the SpeedTest software in the sense that is only available in Windows/ Mac and I'm using Linux/ Ubuntu.

 

Is there any way to fix this?

 

Kind regards,

 

Javier

Highlighted
Moderator
468 190 37

Re: Surf 600 low download speed

Hello. Thank you very much for your request. Please contact our technical service directly at 0800 66 88 66. Our colleagues will be happy to help you.

 

Best regards, 

Ahmet

Highlighted
Supporting Actor TV
3 0 0

Re: Surf 600 low download speed

Actually they were not and that's why I was asking here.

 

Thanks,

 

Javier

Highlighted
Moderator
468 190 37

Re: Surf 600 low download speed

I am sorry if you have not been treaten the right way. But we have transparent support cases for each issue. In your case, it must be checked from both sides. Either on the side of the network, which looks good, I've just checked it. On the other side, it's important to know, which setup the modem is installed in? There is also a Prototype Linux Test available from CNLAB: https://download.cnlab.ch/performance/linux/cnlabSpeedTest.tar.gz

 

Please try to measure at least 12h or 24h. Send us your UID afterwards.

 

Could you give us some more information about your setup too?

 

  • Which cat. of LAN Cable are you using?
  • Is it the original one, from the modem?
    • If yes, which cat. does it have?
  • What does your socket look like? 2- or 3-holes?
  • Are you using other devices too?
    • Router, NAS, a.s.o.
  • Have you tried to disable your firewall?
    • If not, please try.
  • Which Security Software are you using?
    • Uninstall and check your performance. 
    • Disabling is not as effective as uninstalling.
  • Check with another System, if possible. Windows or Mac.

We are waiting for your feedbacks.

 

Best regards, 

Ahmet

Highlighted
Community Manager
4866 1306 377

Re: Surf 600 low download speed

@javmg , Please run a speedtest at CNLAB using our UPC Server. Your tests are not done via our servers, so we can't see any details. What I see at the moment is that LAN 4 is connected with 100mbit.

 

Greetings

Daniele


Member of @UPC_Team