I have a problem with the same symptoms as this post:
It's often around 10-20% of connection requests that fail over a 30 minute window, with spikes up to 40-60%.
My suspicion is that it's an interaction between some or all of:
I think my next step is to disable IPv6 on the Connect Box and move to bridge mode, to eliminate as much as possible from the connection path. My understanding is that this means:
@UPC_Team Is that true? If so, how can I get my Connect Box switched to IPv4-only? Should I also request to move to bridge mode (I want to do that eventually but like having a backup for when my problem happens!)
edited on 21-07-2020 09:15
@joekearney , Welcome to the community!
We have changed your modem to IPv4. The change will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds.
For instructions on how to set your modem into bridge mode, click here.
@joekearney , I recommend you to make a reset. IPv4 will not be deactivated by a reset. Only we (UPC) can reset this to IPv6.