cancel
Showing results for 
Search instead for 
Did you mean: 

Connect Box

SOLVED
Highlighted
Supporting Actor TV
4 2 0

There may be devices in your wired network which might limit your in-home connectivity.

Since yesterday evening, I have issues to reach some website and I did the diagnostic on the connect box which gave me the following result:

2020-10-21_15_54_38.png

I then tried to unplug everything, restart the box, and only use one laptop connected by wifi. The error comes and go and I don't see a cause to it. But it seems to be less of an issue when my television and my media centre are not connected even to it still happen without these device connected to the network.

 

The next step was to call the support and they restored the box to factory defaults which corrected the issue, but the issues came back 20 minutes later.

 

What I found weird is that I can always reach the "big" website. Google, Facebook, Linkedin, etc. The issue concerns only the smaller ones (and Reddit).

 

It doesn't seem to be a DNS problem either because I can reach whatever address at all time without issue.

 

What can I do next?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Community Manager
6497 1612 495

Re: There may be devices in your wired network which might limit your in-home connectivity.

@Gojax ,Welcome to the community!

 

We can change your modem to IPv4 if you want. Since you are using 2 Raspberry Pi, you will probably want to set port forwarding, which is not possible with IPv6.

After that I recommend you to rename your 5GHz WIFI and add a _5GHz at the end. This way your devices won't switch back and forth between WIFIs.

 

Greetings
Daniele

 

 


Member of @UPC_Team

View solution in original post

2 REPLIES 2
Highlighted
Community Manager
6497 1612 495

Re: There may be devices in your wired network which might limit your in-home connectivity.

@Gojax ,Welcome to the community!

 

We can change your modem to IPv4 if you want. Since you are using 2 Raspberry Pi, you will probably want to set port forwarding, which is not possible with IPv6.

After that I recommend you to rename your 5GHz WIFI and add a _5GHz at the end. This way your devices won't switch back and forth between WIFIs.

 

Greetings
Daniele

 

 


Member of @UPC_Team

View solution in original post

Highlighted
Supporting Actor TV
4 2 0

Re: There may be devices in your wired network which might limit your in-home connectivity.

The same error is still there when I do a diagnostic test but I don't see anything abnormal while using my connection...

I guess it is solved. At least for the moment.
Thanks