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Connect Box

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UPC Port Forwarding Connect Box

Hello, I client of UPC from november 2018 and I would like to have the option to open de ports "Port Forwarding" because I need to open some ports on my router. Could you change the configuration IPV6 to IPV4? 

Thank you in advance.

10 REPLIES 10
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Community Manager
6186 1558 470

Re: UPC Port Forwarding Connect Box

@David16mad , Welcome to our community!  I have activated IPv4 for you. Your modem will restart in about 30 minutes. Then you can forward the ports.

 

Greetings
Daniele


Member of @UPC_Team
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Re: UPC Port Forwarding Connect Box

Hello Daniele

thank you. Yesterday I tested and i opened the ports without problems. But now I have problems with my Nas Synology... I can not connect if I am in another Network. Only when I am at home. And the app Plex Tv of my mobile phone or another computers don’t find the server (only find the server if I am connected with LAN Cable, for example with my TV). Now I change the router function to modem function (after call the service UPC) and I don’t have WLAN, I can NOT CONNECT to the WLAN. If you have to change again to IPv6 it would be okay. Better don’t have option to open the ports than no option to connect with the server. Thank you for your help.
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Supporting Actor TV
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Re: UPC Port Forwarding Connect Box

Hi Daniele!

 

I have a similar problem with my Connect Box. Do you think that is it possible to supply me with the same IPv4 capabilities needed for the port forwarding?

 

Thank you for your help!

Best regards,

Mateusz

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Community Manager
6186 1558 470

Re: UPC Port Forwarding Connect Box

@ml1994 , Welcome to the UPC Community!

Please contact your provider: UPC Hungary for further assistance.

 

Greetings
Daniele


Member of @UPC_Team
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Re: UPC Port Forwarding Connect Box

Just did it, thank you!
Cheers,
Mateusz
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Occasional Visitor
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Re: UPC Port Forwarding Connect Box

Hello,

 

could you switch my modem to IPV4?

thank you so much!

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Community Manager
6186 1558 470

Re: UPC Port Forwarding Connect Box

@Ambroise , Welcome to the community!

 

Your modem has already been converted to IPv4.

 

Greetings
Daniele


Member of @UPC_Team
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Supporting Actor TV
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Re: UPC Port Forwarding Connect Box

Could you also change my modem to ipv4, so I can use port fordwarding?

 

Best regards

Mateusz Fiedler

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Community Manager
6186 1558 470

Re: UPC Port Forwarding Connect Box

@mati7874 , Welcome to the Community!

 

We have made the changeover, which will be completed in 30 minutes. Restart your modem afterwards. If you have problems, reset your modem. Press the reset button on the back of the modem with a pointed object for at least 25 seconds. Then try again.

 

Greetings
Daniele


Member of @UPC_Team