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Supporting Actor TV
4 2 0

Upload twice faster than download

Hi,

 

I am having issues with my internet for quite a while now.

 

I have a 1Gbit connection and I am receiving only 30 to 40 Mbit of download whereas the upload is around 80 gbit.

 

Any ideas? 

 

Thanks

JCH

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager
6537 1618 499

Re: Upload twice faster than download

@JCH , If everything works and you are satisfied, you don't have to change anything.

 

As they say: "Never touch a running system". 

 

Greetings

Daniele


Member of @UPC_Team

View solution in original post

6 REPLIES 6
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Community Manager
6537 1618 499

Re: Upload twice faster than download

@JCH , Welcome to the community!


We see that you are doing the speedtest via WIFI. Please note that the WIFI has nothing to do with the internet connection.

 

To check if everything is correct, please do a speedtest via LAN according to the following instructions. If the speed via LAN is OK, the error must be found in the WIFI.

 

Greetings

Daniele


Member of @UPC_Team
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Supporting Actor TV
4 2 0

Re: Upload twice faster than download

Hey Daniele,

 

many thanks for the quick reply.

 

Indeed the Lan test showed a download speed of 750 and an upload of 100. So it is WIFI issue, any ideas on how to resolve it? I am doing the test next to the WIFI router.

 

Thanks

JCH

Highlighted
Community Manager
6537 1618 499

Re: Upload twice faster than download

@JCH , Do you do the Speedtests via the Powerline Adapters? Please turn them off once when you do a speedtest.

 

I also recommend the following:
- switch on the 5GHz WIFI once
- change the name of your 5GHz WIFI (e.g. xxxx_5GHz)
- now connect your device to the 5GHz WIFI, how is the speed?

 

Greetings

Daniele


Member of @UPC_Team
Highlighted
Supporting Actor TV
4 2 0

Re: Upload twice faster than download

Hey Daniele,

 

Many thanks for your help! That did the trick!

 

I have enabled the 5ghz and disabled the 2.4ghz one. I didn't change the name, though, of my wifi as you have suggested (xxxx_5Ghz). Do I need to? I mean does it have any real impact?

Thanks

Jad

Highlighted
Community Manager
6537 1618 499

Re: Upload twice faster than download

@JCH , If everything works and you are satisfied, you don't have to change anything.

 

As they say: "Never touch a running system". 

 

Greetings

Daniele


Member of @UPC_Team

View solution in original post

Highlighted
Supporting Actor TV
4 2 0

Re: Upload twice faster than download

Awesome! Many thanks for the support and yes I completely agree with the say