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Connect Box

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Supporting Actor TV
2 1 0

Wifi keeps disconnecting

Hi,

I have a Connect box.

 

When using my work computer (HP Elitebook) the WiFi connection drops spontanously every few seconds.

 

Strangely, I use the same connection for other devices (a Mac computer, a Samsung phone, an iPad, Chromecast, etc.) and I never have this issue on those.

 

Is there a known fix to this please?

 

Best regards

1 ACCEPTED SOLUTION

Accepted Solutions
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Community Manager
4060 1162 315

Re: Wifi keeps disconnecting

@emiazz ,  Welcome to the community!

I see that your WIFI's both have the same name. I recommend you to rename the 5GHz WIFI once and add a _5GHz at the end of the name. Then connect your laptop to the 2.4GHz. If it is not better, take your modem closer to the laptop or vice versa.

 

Greetings

Daniele


Member of @UPC_Team

View solution in original post

2 REPLIES 2
Highlighted
Community Manager
4060 1162 315

Re: Wifi keeps disconnecting

@emiazz ,  Welcome to the community!

I see that your WIFI's both have the same name. I recommend you to rename the 5GHz WIFI once and add a _5GHz at the end of the name. Then connect your laptop to the 2.4GHz. If it is not better, take your modem closer to the laptop or vice versa.

 

Greetings

Daniele


Member of @UPC_Team

View solution in original post

Highlighted
Supporting Actor TV
2 1 0

Re: Wifi keeps disconnecting

Hi,

I tried this and so far it seems to work.

Thanks a lot!