my internet is slow while using wifi on any device (laptop, iphone, android-based phone, computer station with wifi adapter attached). Same computer station on wired (ETH) connection works perfectly fine - exactly 300Mb/s.
While doing ping -t on wifi I can observe random timeouts from time to time. Sometimes I can see every 2nd ping with high latency above 2000ms
I tried multiple configurations with only 2,4GHz, only 5GHz or both ranges, IPv4, IPv6, newest drivers etc. Restting OS network or box configuration doesn't help much.
Anyway I assume this must be related to wifi coming from the box because all wifi devices are affected.
I am out of ideas and options. Please help
@Kikus , Welcome to the Community!
I have changed your modem to IPv4 for testing purposes. Can you please tell me exactly what you are pinging? If the switch to IPv4 doesn't help, I recommend that you contact our technical support at 0800 66 88 66. Please also note that the WIFI can also be affected by external influences/interferences. With this tool you can check the WIFI networks in your building.
edited on 16-10-2019 18:32
I don't think that disabling DHCP for IPv6 does anything since I can decide on client side which one I want to use (tested with both options as stated in the first post). What I can see you have also enabled a modem function in the box. I will try with my router.
Regarding the traffic in the building. There's multiple networks around. I checked with many tools. But it's discribed that auto function selects best channel so what should I do with that keep trying with many of them and keep changing them? Doesn't sound like solution. Both 2,4GHz and 5GHz are behaving same so I am not sure if that's related. The number of 5GHz networks is much lower.
With your connect box as a modem and my Asus RT-AC68U as a router all devices are able to get 300MB/s in 5GHz network. I would say that box's wifi is poor and unable to handle interferences around. The question is why do I have to maintain another device to get the agreed limits?
@Kikus , Thank you for your feedback. I can't tell you why it works with your router and not with our modem. You are welcome to contact our support 0800 66 88 66 so that they can check this.